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Carrera has a one year warranty on most items effective from the date of purchase.
To submit a warranty claim send the item, a copy of your receipt and your return mailing info to:
Carrera of America
197 Route 18 South
Suite 307N
East Brunswick, NJ 08816
NOTE: This is a recent address change for C of A
Mark "Warranty Return" clearly on the outside of the package
Their other contact info is as follows:
Phone: +1 609 409 8510
Fax: +1 609 409 8610
Email: [email protected]
Web: www.carrera-toys.com
Some dealers will work with you on the defective item - I know that Carreraslots is one dealer that will work with you directly on a warranty issue, so check with your dealer first
Most of the warranty returns I have made have been burned up chips in cars
If you have a car that burned up a chip, it has been acceptable to just send the defective chip in with the receipt. That can be helpful if you have a car that you've put tires on, etc. I just did that a couple of weeks ago and got the replacement chip back today. A chip in a small bubble pack envelope will ship first class for a couple of bucks - easier than sending back the whole car
Carrera has a one year warranty on most items effective from the date of purchase.
To submit a warranty claim send the item, a copy of your receipt and your return mailing info to:
Carrera of America
197 Route 18 South
Suite 307N
East Brunswick, NJ 08816
NOTE: This is a recent address change for C of A
Mark "Warranty Return" clearly on the outside of the package
Their other contact info is as follows:
Phone: +1 609 409 8510
Fax: +1 609 409 8610
Email: [email protected]
Web: www.carrera-toys.com
Some dealers will work with you on the defective item - I know that Carreraslots is one dealer that will work with you directly on a warranty issue, so check with your dealer first
Most of the warranty returns I have made have been burned up chips in cars
If you have a car that burned up a chip, it has been acceptable to just send the defective chip in with the receipt. That can be helpful if you have a car that you've put tires on, etc. I just did that a couple of weeks ago and got the replacement chip back today. A chip in a small bubble pack envelope will ship first class for a couple of bucks - easier than sending back the whole car
Uugh! My memory is getting worse than I thought
. Oh well. I'll forget about this in a few minutes and all will be right with the world again
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