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Carrera Warranty Return Info

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  • Carrera Warranty Return Info

    Posting this as a sticky

    Carrera has a one year warranty on most items effective from the date of purchase.

    To submit a warranty claim send the item, a copy of your receipt and your return mailing info to:


    Carrera of America
    197 Route 18 South
    Suite 307N
    East Brunswick, NJ 08816

    NOTE: This is a recent address change for C of A

    Mark "Warranty Return" clearly on the outside of the package

    Their other contact info is as follows:
    Phone: +1 609 409 8510
    Fax: +1 609 409 8610
    Email: [email protected]
    Web: www.carrera-toys.com


    Some dealers will work with you on the defective item - I know that Carreraslots is one dealer that will work with you directly on a warranty issue, so check with your dealer first

    Most of the warranty returns I have made have been burned up chips in cars

    If you have a car that burned up a chip, it has been acceptable to just send the defective chip in with the receipt. That can be helpful if you have a car that you've put tires on, etc. I just did that a couple of weeks ago and got the replacement chip back today. A chip in a small bubble pack envelope will ship first class for a couple of bucks - easier than sending back the whole car
    Last edited by edmagner; November 4th, 2019, 06:35 PM.

  • #2
    Just a follow up to the original post of this..

    The Carrera of America office has moved

    The new address to mail warranty returns to is

    Carrera of America
    197 Route 18 South
    Suite 307N
    East Brunswick, NJ 08816

    I also changed this in the original topic post above,

    Comment


    • #3
      Thanks for posting Ed. I thought I remembered Harry saying something a while back about them possibly moving. Glad to see they are still around.
      Randy

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      • #4
        Iā€™m I hallucinating or on the certificate of warranty does it not say 24 months from date of purchase for warranty. Had a couple controller lane switches go bad and was denied šŸ™. Was wondering if things had changed since it was printed?

        Comment


        • #5
          You are not wrong. Carrera warranty used to be 2 years. It is now 1 year. It changed a few years ago [ 3-5yrs. can't remember].
          Randy

          Comment


          • #6
            Thanks 32K

            Comment


            • #7
              Originally posted by 32lbking View Post
              You are not wrong. Carrera warranty used to be 2 years. It is now 1 year. It changed a few years ago [ 3-5yrs. can't remember].
              Randy
              I started with my Carrera addiction in January 2013 and it was down to 1 year at that point....

              Comment


              • #8
                Originally posted by edmagner View Post

                I started with my Carrera addiction in January 2013 and it was down to 1 year at that point....
                Wow... that long ago ? Uugh! My memory is getting worse than I thought. Oh well. I'll forget about this in a few minutes and all will be right with the world again
                Randy

                Even at 1 year, it's still the best warranty in the business


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